Support Hours June 27, 2008
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Over the next several weeks, our phone support hours will be limited due to holidays and vacations.
June 30-July 3: 9am to 6pm
July 4-5: CLOSED
July 7-8: 9am to 6pm
July 9: 8am to 12pm
July 10-11: 9am to 6pm
Regular hours (8am to 7pm Monday through Friday and 9am to 3pm on Saturday), will resume on July 12. You can reach us via the phone at 509-688-2550 or 208-292-5250 or you can e-mail us at support@webband.com.
WebBand Dial-Up Outage Explained June 25, 2008
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On Thursday June 19th around 3pm, we began getting calls from a few dial-up customers who could not connect. We noticed that each customer had a “clicking” sound on their line that they could not hear. When the problem was isolated to a specific area – west of Division and in Airway Heights and Cheney – we decided to run tests on our phone lines. After coming up negative, we contacted XO Communications (our telecommunications provider) and had them run diagnostics as well. By the end of the evening, we had determined that the issue was on the Qwest end.
So we contacted Qwest and asked them to look into it. They continued to drag their feet throughout Friday and over the weekend. During this time, we received word from you, our faithful customers that your dial-up service continued to fail. To help us speed the process along, we asked that you contact Qwest directly, and in doing so, grab their attention and hopefully promote a fix to this problem.
We finally got their attention Monday afternoon. By 5pm, we were working again.
Since then, we’ve been trying to get Qwest to give us an explanation of what went wrong, but we have received no word from them. Our best guess is that they were doing some work in the “central offices” in these areas and this work affected the service. Your phone worked, although anyone you called would have heard the “clicking”. This “clicking” or “noise” is what caused your modem to disconnect and keep you off the Internet.
First of all, we apologize for the down time. If we could have done anything to make it shorter or to keep it from happening, we would have done so. Second, thank you for being patient with us. Thank you for believing us when we told you that it was on the Qwest side and out of our hands. We’ve never knowingly misled our customers and didn’t start this week!
Thanks again for your trust in WebBand; we really appreciate it. Please let us know if we can do anything else for you.
UPDATE: Support Hours (June 13 & 20) June 19, 2008
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Hours our phone staff will be available on Friday June 13 AND 20 will be limited to 8am to 6pm. Regular hours will be served on Saturday (9am to 3pm) and regular weekend hours return on Monday June 16 (8am to 7pm). Sorry for any inconvenience this may cause.
Enjoy your weekend and keep your fingers crossed for WARM weather!! 
TEConnections Newsletter June 19, 2008
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As you are aware, WebBand has been part of a computer distribution program called TEConnections. It is run through the District 81 school district and provides computers to low-income families. The program not only teaches students how to build, repair and support a PC, but also gives them opportunities to interact with families via distribution and support.
This past year, the program – which is run through several local high schools – distributed 375 computers. Next year the program will reach out to middle school students and more families throughout the Spokane area. Below is a link to the year end newsletter. This is a great program and one that we are proud to be a part of. We look forward to another successful year starting in September.
Download the newsletter (572kb – PDF)
Firefox 3.0 June 18, 2008
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Tuesday, Mozilla released the latest version of Firefox. Version 3.0 adds several new features and is touted to be the fastest web browser available. I’ve been playing with the new program since it was released in beta a few months ago and agree with most reports – it is fast and very user friendly. Here are a few details on the new program:
Performance: The program loads pages a lot faster than IE or version 2.0. It manages memory better, as well as web technology, like JavaScript. This will increase performance as your surf the web.
Security: Version 3.0 adds an anti-phishing feature. This will alert you to websites that are trying to gain access to your PC and steal data. It also adds an auto update feature. This is a much needed improvement – patches and security updates will automatically download when they become available.
Awesome Bar: The address bar has changed a bit and been dubbed “The Awesome Bar.” Time will tell if this is truly awesome, but it keeps track of the sites you go to most often and will display them when you begin typing in the address bar. So far, my experience is that this is a great feature.
For a complete list of features, follow the link below:
http://www.mozilla.com/en-US/firefox/features/
We’ve updated our link to download the program. It is only 7MB – only a few seconds for DSL customers and very manageable for dial-up.
Double the Referral Credit June 9, 2008
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When you refer a customer to WebBand this summer, we’ll double the referral credit we issue your account. Starting Monday June 9th, earn $20 for every customer you send our way. Just have your friend and/or neighbor give us your name or registration number. Once they sign up for service, we’ll credit your account with $20.
This promotion will end on August 31, 2008, so tell everyone you know to try WebBand.
Security Alert June 2, 2008
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Some customers have received e-mail messages that look like they have come from WebBand. They ask the customer to respond with their e-mail address, password and date of birth. This message was NOT sent from us.
No online service provider or valid business will EVER ask you for this type of information using an e-mail. NEVER, under any circumstances, should you responds to these requests; even it it looks valid.
If you ever have a question, please contact us prior to responding. We’ll help you determine if it is a valid request.
Contact us at 509-688-2550, 208-292-5250 or support@webband.com.
