WebBand Blog

Some customers have recently experienced a few e-mails being blocked by other providers. We’ve been working hard to find the issue and prepare a permanent solution. Many options were reviewed and we decided on the best fix to maintain service integrity going forward.

Starting Tuesday May 1st, all SMTP traffic will be required to go through our mail server for successful delivery. All other outbound SMTP traffic that does not go through our mail server will be blocked to stop undesired email activity such as spam or worms being sent from our network systems to the Internet.

For most of you, this will have NO affect on your e-mail service as your settings should already be configured to send through our mail server. If you use the web mail client, you’ll see no difference at all.

How will you know if you are affected?
When you open your MS Outlook Express or any other external e-mail client on Tuesday morning and you can’t send mail, then you know you’re affected.

How do I fix it?
It’s really simple. Open your e-mail client, select your account preferences (usually the TOOLS pull down menu and then OPTIONS) and change the outgoing SMTP server to mail.webband.com. Instructions, with screen shots can be found at http://support.webband.com. That’s it – please do not hesitate to call if you want us to help with this modification.

Who do we expect will be affected?
Very few of you will have an issue on Tuesday morning. If we helped you setup your mail client and you haven’t adjusted the settings, then you shouldn’t be affected at all.

It should be noted that this will have no affect on receiving email, it is a sending solution and will NOT go into effect until Tuesday May 1st.

Our goal has been to provide the best and safest service available. This small change will help us to continue to provide that type of service. Thanks for your understanding and support!