July Fourth Weekend Hours July 1, 2009
Posted by WebBand in support hours.add a comment
WebBand support will be closed on Saturday July 4th. Regular hours will be held on Friday and Monday (8am to 7pm). Please use our support suite (http://support.webband.com/) to reach us during the weekend.
TierPoint Backup June 24, 2009
Posted by WebBand in backup.add a comment
We’ve launched a new backup service for our high speed Internet customers. TierPoint Backup gives you the ability to store your valuable files at a safe, secure and redundance off-site location. It’s easy to install and extremely simple to use. Visit our website for complete details and then try it out (we’re offering a free 30-day trial).
Memorial Day Hours May 20, 2009
Posted by WebBand in support hours.add a comment
WebBand Support will be closed on Memorial Day.
- Friday May 22: 8am to 7pm
- Saturday May 23: 9am to 3pm
- Sunday May 24: Closed
- Monday May 25: Closed
- Tuesday May 26: 8am to 7pm
Enjoy your holiday weekend!
SMTP Authentication April 22, 2009
Posted by WebBand in email.add a comment
If you are trying to send e-mail using an external mail program such as Outlook Express, Microsoft Mail, Thunderbird, etc., and are experiencing errors, we have a simple solution. Please select your mail program below and follow the instructions:
We have changed the security policy to better protect our customers. We didn’t anticipate that it would affect as many has it has. Please do not hesitate to contact us for help at (509) 688-2550 or (208) 292-5250.
WebBand E-Mail Update March 26, 2009
Posted by craigbrandvold in email, outage.2 comments
We will be updating the WebBand e-mail system on Friday March 27th from 5am to 8am (PST). During this time, you will not be able to access or download your mail. You should be able to access it again between 7am-8am.
This will affect e-mail from webband.com, liblake.com, aimcomm.com, aimcomm.net and omnicast.net.
Short DSL Outage March 5, 2009
Posted by WebBand in DSL, outage.add a comment
On Thursday March 5th, WebBand DSL customers experienced a short DSL outage. Here’s an official explanation from our IT staff:
Customers behind our managed firewall services experienced several short outages this morning. We have isolated the issue as being failed hardware in the distribution switch. The hardware has been replaced and we believe the issue has been resolved.
President’s Day Hours February 11, 2009
Posted by WebBand in support hours.1 comment so far
Monday February 16th is President’s Day. Our support will be open, but will operate on limited hours. Please note that we will be open from 8am to 5pm on the 16th and return to regular hours on Tuesday February 17th (8am to 7pm). Thanks for your business and enjoy the long weekend.
E-Mail Address Spoofing January 15, 2009
Posted by WebBand in email, spam.1 comment so far
Question
About two weeks ago, I received spam from what appeared to be my own email account. The address was the same as my email account, and I thought it was weird, but just used the Yahoo! Delete Spam button. Should I be concerned about my email account? If so, what should I do? I like my email address, have used it for years, and don’t particularly want to change it, but will if I have to.
Try DSL January 8, 2009
Posted by WebBand in DSL, Technology, WebBand.add a comment
DSL service with WebBand is fast, safe and affordable.
It’s Fast
Surf the Internet at 56 times the speed of dial-up. You can watch TV, download music and communicate online without waiting. DSL is fast!
It’s Safe
DSL from WebBand includes CleanIP. This proactive virus service will verify that the places you go are safe from viruses. If you happen upon one, it will remove it before it sends the Internet page to you. Safe surfing!
It’s Affordable
Sign up today and get DSL for only $36.95 per month for six months ($44.95 after), plus we’ll throw in a free DSL modem (regularly $59.99).
Experience the web the way it was supposed to be: FAST. Give us a call today at (509) 688-2550 for complete details.
Holiday Support Hours December 19, 2008
Posted by WebBand in WebBand.add a comment
Our support hours will be limited over the next few weeks:
- Wednesday December 24th: 8am-3pm
- Thursday December 25th: Closed
- Friday December 26th: Closed
- Saturday December 27th: 9am-3pm
- Monday December 29th: 8am-7pm
- Tuesday December 30th: 8am-7pm
- Wednesday December 31st: 8am-7pm
- Thursday January 1st: Closed
- Friday January 2nd: 8am-3pm
- Saturday January 3rd: 9am-3pm
As always, if we are not available via the phone (509-688-2550 or 208-292-5250), leave a message and we’ll get back to you as soon as we can. You can also send us your question via email (support@webband.com). Have a safe holiday!
