Qwest DSL Upgrade November 16, 2009
Posted by WebBand in DSL, outage.1 comment so far
On Thursday November 18th, starting at 5am, Qwest will be doing an upgrade on our DSL service. Between the hours of 5am and 7am, your DSL service may be unavailable. They do not expect the maintenance to last past 7am.
If you have a red Internet light AFTER 7am, please reboot your DSL modem to reestablish service.
The upgrade was COMPLETED successfully at 6:30am on 11/18!
Thanksgiving Hours November 12, 2009
Posted by WebBand in support hours.add a comment
WebBand sales and support will be working on a different schedule during the Thanksgiving holiday. Here’s when you can expect to catch us in the office:
- Thursday November 26: Closed
- Friday November 27: 9am-3pm
- Saturday November 28: 9am-3pm
You can always reach us online at http://support.webband.com or via the phone during business hours at (509) 688-2550 or (208) 292-5250.
G-Mail Outage September 2, 2009
Posted by WebBand in outage.add a comment
Google’s nearly two-hour Gmail outage Tuesday (September 1, 2009) was the result of a miscalculation regarding the capacity of its system, the company said late Tuesday.
Read complete article from CNet …
Giving Blood August 20, 2009
Posted by WebBand in Fun, General.1 comment so far
The Inland Northwest Blood Bank was at WebBand on Wednesday August 19th. Several employees and others from offices in our building donated blood. The Paul Mitchell School of Hair Design offered free haircuts to anyone who dropped by. It was a fun and “life-giving” event.
Short Mail Outage July 24, 2009
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We are moving our mail server tonight (07/24/2009). The move will take place sometime between 10pm and midnight and should not take more than a couple minutes. Hopefully it won’t affect anyone. If you can’t get your mail between those times, just wait a few minutes and try again – it should come back quickly. Thanks for your patience.
Wireless Maintenance July 13, 2009
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Our wireless network provider is doing a scheduled maintenance on Sunday July 19th from 12am (mid-night) to 6pm. During the maintenance, you will not have access to the Internet. This ONLY affects those on our wireless network – not DSL or dial-up users.
July Fourth Weekend Hours July 1, 2009
Posted by WebBand in support hours.add a comment
WebBand support will be closed on Saturday July 4th. Regular hours will be held on Friday and Monday (8am to 7pm). Please use our support suite (http://support.webband.com/) to reach us during the weekend.
TierPoint Backup June 24, 2009
Posted by WebBand in backup.add a comment
We’ve launched a new backup service for our high speed Internet customers. TierPoint Backup gives you the ability to store your valuable files at a safe, secure and redundance off-site location. It’s easy to install and extremely simple to use. Visit our website for complete details and then try it out (we’re offering a free 30-day trial).
Memorial Day Hours May 20, 2009
Posted by WebBand in support hours.add a comment
WebBand Support will be closed on Memorial Day.
- Friday May 22: 8am to 7pm
- Saturday May 23: 9am to 3pm
- Sunday May 24: Closed
- Monday May 25: Closed
- Tuesday May 26: 8am to 7pm
Enjoy your holiday weekend!
SMTP Authentication April 22, 2009
Posted by WebBand in email.add a comment
If you are trying to send e-mail using an external mail program such as Outlook Express, Microsoft Mail, Thunderbird, etc., and are experiencing errors, we have a simple solution. Please select your mail program below and follow the instructions:
We have changed the security policy to better protect our customers. We didn’t anticipate that it would affect as many has it has. Please do not hesitate to contact us for help at (509) 688-2550 or (208) 292-5250.
