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G-Mail Outage September 2, 2009

Posted by WebBand in outage.
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Google’s nearly two-hour Gmail outage Tuesday (September 1, 2009) was the result of a miscalculation regarding the capacity of its system, the company said late Tuesday.

Read complete article from CNet …

Giving Blood August 20, 2009

Posted by WebBand in Fun, General.
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The Inland Northwest Blood Bank was at WebBand on Wednesday August 19th. Several employees and others from offices in our building donated blood. The Paul Mitchell School of Hair Design offered free haircuts to anyone who dropped by. It was a fun and “life-giving” event.

Blood Bank Bus Blood Bank Bus 2

Haircuts from Paul Mitchell Paul Mitchell

Short Mail Outage July 24, 2009

Posted by WebBand in outage.
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We are moving our mail server tonight (07/24/2009). The move will take place sometime between 10pm and midnight and should not take more than a couple minutes. Hopefully it won’t affect anyone. If you can’t get your mail between those times, just wait a few minutes and try again – it should come back quickly. Thanks for your patience.

Wireless Maintenance July 13, 2009

Posted by WebBand in outage, wireless.
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Our wireless network provider is doing a scheduled maintenance on Sunday July 19th from 12am (mid-night) to 6pm. During the maintenance, you will not have access to the Internet. This ONLY affects those on our wireless network – not DSL or dial-up users.

July Fourth Weekend Hours July 1, 2009

Posted by WebBand in support hours.
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WebBand support will be closed on Saturday July 4th. Regular hours will be held on Friday and Monday (8am to 7pm). Please use our support suite (http://support.webband.com/) to reach us during the weekend.

TierPoint Backup June 24, 2009

Posted by WebBand in backup.
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We’ve launched a new backup service for our high speed Internet customers. TierPoint Backup gives you the ability to store your valuable files at a safe, secure and redundance off-site location. It’s easy to install and extremely simple to use. Visit our website for complete details and then try it out (we’re offering a free 30-day trial).

Memorial Day Hours May 20, 2009

Posted by WebBand in support hours.
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WebBand Support will be closed on Memorial Day.

  • Friday May 22: 8am to 7pm
  • Saturday May 23: 9am to 3pm
  • Sunday May 24: Closed
  • Monday May 25: Closed
  • Tuesday May 26: 8am to 7pm

Enjoy your holiday weekend!

SMTP Authentication April 22, 2009

Posted by WebBand in email.
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If you are trying to send e-mail using an external mail program such as Outlook Express, Microsoft Mail, Thunderbird, etc., and are experiencing errors, we have a simple solution. Please select your mail program below and follow the instructions:

We have changed the security policy to better protect our customers. We didn’t anticipate that it would affect as many has it has. Please do not hesitate to contact us for help at (509) 688-2550 or (208) 292-5250.

WebBand E-Mail Update March 26, 2009

Posted by craigbrandvold in email, outage.
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We will be updating the WebBand e-mail system on Friday March 27th from 5am to 8am (PST). During this time, you will not be able to access or download your mail. You should be able to access it again between 7am-8am.

This will affect e-mail from webband.com, liblake.com, aimcomm.com, aimcomm.net and omnicast.net.

Short DSL Outage March 5, 2009

Posted by WebBand in DSL, outage.
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On Thursday March 5th, WebBand DSL customers experienced a short DSL outage. Here’s an official explanation from our IT staff:

Customers behind our managed firewall services experienced several short outages this morning. We have isolated the issue as being failed hardware in the distribution switch. The hardware has been replaced and we believe the issue has been resolved.